Welcome to COSKO hope you’ll be satisfied with our services.
1.COSKO will give you on replaced part up to 6 months warranty, warranty could not be claimed for any physical damage or water damage.
2. The customers must immediately report any case of loss/theft/damage of standby phone to our customers care number +91-9697697989, and all charges for repairing that standby phone, will be paid by the customers.
3. We take ₹399 as a refundable security against the standby phone which is refunded completely upon return of the standby phone. Local services/Vat taxes extra.
4. If your gadget is collected for repair, it should take 72 hours for it to be repaired. It could take longer depending on delays on parts approval or parts procurement.
5. If gadget requires a part replacement, part cost will be paid by the customers. Our customers service team will call you exclusively to take your kind approval before we replace any parts.
6. In case the gadget is given with NO POWER/NO DISPLAY/ completely non- functional, we will be able to revert with exact diagnosis and list of faulty parts. We are not responsible of any fault,because we could not able to do quality check for this gadget.
7. In case the customers device is brought to our repair center and the customers denies / does not approve repair charge and request to return of the device, we would charge ₹399 as our diagnose / logistics charge. In case customers has provided the approval and we are unable to source the part or not being able to repair. we return the gadget with complete amount without any charges and deduction.
8. COSKO.in guarantees 100% data security however due to the nature of our service, no data loss, but 100% data recovery is not guaranteed.
COSKO.in has a secure and streamlined process to ensure your device's safety, however is not responsible for any loss /damage of the gadget during the time of transit service/repair or while the gadget is in the custody of COSKO.in as there are uncontrollable factors that might cause the same (theft / robbery / act of god etc.) Please note that while collecting the invoice, ensure the request ID/invoice id is mentioned at all times.
9. All phones which will be fixed or repaired will be held for 15 days maximum. if delivery not claimed by the customersafter repair till 15 days, company won’t be responsible for any loss/damage.
10. After replacing the old part of your device with our new part will be taken back by the company.
11. Customers have to pay our visit charges of ₹399 during our warranty period as per company policy.
12. COSKO.in request to all its customers to fully ensure and sign the quality check sheet before giving & taking handover of his/her device at the time of pickup & drop, any problems unrelated to our repair will not be our responsibility post customers acceptance of the repaired device.
13. Customers need to handover the replaced part to our technician after repair of device.
14. These terms & condition are subject to change, COSKO.in reserves the rights to update or amend these terms & conditions at any time without prior notice.